archive

There’s a new fear in town. To be clear, our lives are already full of fear, thanks to two tumultuous years and a lingering feeling that the other shoe is about to drop.

But the generalized fear that comes with being a person in 2022 isn’t actually what we’re talking about.

We’re talking about what your members and prospects are truly scared of when they see your marketing email, early bird offer, or social media post.

They’re afraid that you’re wasting their time. Squandering their attention. Making promises you can’t keep.

If we’ve learned anything the past few years, it’s that we don’t have to allow people trifling with our time. Plundering our calendars. Taking our attention for granted. We don’t have to put up with awkward social interactions or obligatory events. We barely even have to leave our homes and offices.

All we have to do is sit, click, and Zoom. And even then, we can probably multi-task and knock something else off our to-do list.


How Did Time Get to Be Like This?

Think about it: Do you even answer phone calls from numbers or names you don’t recognize?
Our outlook has become, “If I don’t know you or have a reason to trust you, I assume you are wasting my time.”

What has happened to cause the erosion of trust, and the fear that others are wasting our time?

The simple answer is that our behavior over the past 2 years has conditioned us to regard business-related events that require real-life interaction with suspicion. Or if not suspicion, second-guessing.

This is because we have learned to accomplish so many tasks virtually. “Alone but together” has become our default. Plus, we’re busy. There’s normal busy, and then there’s, “You need to do the job of three people” busy. Many people are stuck in the latter. Time away from the office is a luxury they can’t afford.

There is a more complex answer, too. And it’s that technology, media, and retail have trained us that anything worth our time (or money) comes with a preview, a list of reviews, or a “cancel at any time” option.

Want to start watching a new series on Netflix or Hulu? Watch a preview before you commit to even 30 minutes!

Want to listen to an audiobook? Listen to a 4-minute sample first, to make sure the narrator’s voice doesn’t annoy you!

Want to order a new air fryer, pair of pajamas, or phone case? Read reviews so you don’t set yourself up for disappointment!

Everything worth something now offers a meaningful window into the experience or a way to test it out.

Everything, that is, except the products that most associations market.


How to Combat the Fear of Wasted Time

A decade ago, or perhaps even a few years ago, your organization could count on the benefit of the doubt.

Now you have to hustle in the marketplace, competing with, well . . . just about everyone and everything.

That means you’ve got to figure out how to tell the story of your event in a way that allows prospects to get a meaningful glimpse. In other words, you need to think about how to offer the equivalent of reading the book sample or watching the movie trailer.

Posting an agenda online doesn’t count. A couple of testimonials won’t cut it either. The same-old highlights reel isn’t enough.

How will you reach a jaded, exhausted, and skeptical population? How will you connect? How will you build trust, so that prospects know you value their time enough to offer them the same kind of ability to sample the experience?

We’ve seen the marketing that most associations are currently putting into the world, and we can tell you: 99% of it is missing this element.

How will you be different? How will you provide that missing piece?


Rottman Creative can help with your marketing. You just have to trust us. We get stellar results for associations who are willing to think and behave differently. Give us a call and let’s start a project together now!

Sign up to be inspired

. . . . Or not.

See what we did there? We assumed the benefit of the doubt. It’s annoying, right? Why would you trust us? You don’t even know us.

But if you’d like to get to know us, check out this free eBook New Tech Won’t Save Your Crappy Marketing. We are also working on another free eBook called 4 Pillars of Event Marketing to Fuel Attendance and Engagement, which is a lot of fun and will be out soon!

Share this post in LinkedIn:

NOT ANOTHER SNOOZELETTER.

SIGN UP. BE INSPIRED.

Content Marketing Must Die. And Be Reborn as People Marketing.

READ MORE>

How Not to Get Prospects to Your Association’s Event

READ MORE>

Think Like a Prospect
Raise your hand if this sounds like your association…

You need more prospects. So you offer up a nice piece of content in exchange for an email address. Congratulations, you found some interested people! Next, you fire off an automated drip campaign with three or four “canned” emails as follow up. The majority of your interested people promptly delete these emails and unsubscribe from your list. Very few engage further, and even fewer convert. Your association continues to struggle with membership numbers, and you are very tired of marketing that just doesn’t work.

But Why Doesn’t It Work?

Literally no one wants to be spammed with a bunch of emails just because they needed some information. Would you?

There’s a better way, and it starts by thinking like a prospect. If you yourself wouldn’t want a bunch of impersonal emails, irrelevant offers, or jargon-filled sales letters, your prospects won’t either. It’s time to imagine life from your prospect’s point of view so you can improve your marketing and get the results your association needs to thrive.

Here are four steps to get you started.

Quit bombing people with communications you wouldn’t want yourself.

In addition to the prospecting example above, your association might be guilty of some of these other marketing missteps:

  • You send members 20 or 30 emails about your annual event every year.
  • You continuously email 8,000-10,000 people when you only need a few hundred interested parties.
  • You send 20,000 direct mail packages and get less than 30 sign-ups.

Instead, let your people tell you what they want. Look at their online behaviors. As follow-up, create multiple workflows based on how people have engaged with your messages and offers. Personalize the customer journey as much as possible.

For example, if 50 people downloaded your content, send those 50 people a thoughtful direct mail piece. Don’t mail more than 300. Look at your list and whittle it down to the most likely prospects.

Shift how you think about your events and membership.

Thinking like a prospect means acknowledging that there’s a lot to be worried about right now. Things like war, Covid, and the economy add to the pressures of daily work. People might not have money or time to join your association or travel to your event, and they might have other concerns as well.

More importantly, they’ve figured out how to live without your event for the last two years and they’re still doing fine. Online resources have effectively taken the place of your association for many people. It’s not realistic to think that everyone will rush to your event simply because it’s once again occurring in person.

You will need to be patient as you entice people to attend or join. Given all of today’s challenges, it will take more time than you’d like to nurture your leads in a logical, thoughtful, personalized manner.

Make a dramatic change in what you say.

Speak in a conversational tone. After all, that’s what you prefer when others talk to you. Ditch abstract, overused words like “thought leadership” and “strategic connections.” Swap those for concrete terms that promise benefits. Focus on what sets you apart from competitors.

Communicate in words an eighth grader would understand. Yes, you are a professional organization with in-depth, complex information and resources. But your marketing has to be simple. It has to engage people quickly or they will hit delete and move on.

Rethink your use of marketing automation.

Marketing automation isn’t a “set it and forget it” tool. To be successful, you must set up multiple workflows based on your audience’s goals and pain points, your organization’s resources, and your users’ actual behaviors. Then you need to make adjustments as you go based on performance.

Ideally, marketing automation captures data that you can use to customize future communications and improve your numbers. It helps you reach more people with personalized messages and offers. Too often, however, associations use automation as a way to put their marketing on autopilot. At that point, it’s just more spam.

For every campaign you launch, stop and ask yourself what a member or prospect would want. Is it really another email? Or is it a phone call from a helpful human? Additional useful content? A direct mail piece? Something else?

Start Making Changes Now

Giving people individualized attention is hard to do, and there is no “golden ticket” that will instantly improve your numbers. But you have to start somewhere, and you have to start now. As the last few years have shown us, anything can happen. Better marketing now means your association will be poised to thrive no matter what the future holds.


Think like a prospect is No. 3 in our ebook, 3 Action Steps Associations Can Take to Achieve Goals. What are numbers 1 and 2? Download it and see.

Share this post in LinkedIn:

NOT ANOTHER SNOOZELETTER.

SIGN UP. BE INSPIRED.

Change My Mind: Everything Your Association Offers is on LinkedIn for Free

READ MORE>

How to Navigate the New Frontier of Hybrid Events (and maximize ROI along the way)

READ MORE>